{"id":6162,"date":"2025-01-20T16:25:26","date_gmt":"2025-01-20T16:25:26","guid":{"rendered":"https:\/\/www.blueleaf.com\/blog\/3-steps-to-help-clients-sail-through-trouble\/"},"modified":"2025-01-20T16:26:48","modified_gmt":"2025-01-20T16:26:48","slug":"3-steps-to-help-clients-sail-through-trouble","status":"publish","type":"post","link":"https:\/\/www.blueleaf.com\/blog\/3-steps-to-help-clients-sail-through-trouble\/","title":{"rendered":"3 Steps to Help Clients Sail Through Trouble"},"content":{"rendered":"

\"\"<\/a>The following is a guest post from\u00a0Vince Esposito and Peter J Nagle who populate\u00a0Spruce Hill Capital, LLC<\/a>, Guilford, CT. They\u00a0partner to give timely and sensible advice to people who have money, and would like it to procreate.<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

The January 2012 cover of Barron\u2019s said what we were all thinking as the new year rolled in:\u00a0\u201cJust Don\u2019t Lose It!\u201d<\/a>. \u00a0Not a surprising feeling after years of negative news. Well, the world hasn\u2019t ended but we can\u2019t seem to shake the feeling that it might.<\/p>\n

So, what do we do? As trusted advisors, how can we help clients (and ourselves) move forward? In a word, process. Clients don\u2019t expect clairvoyance, they expect perspective. Your perspective is essentially embedded in the way you work with your clients, through your process. Engaging your clients in a simple version of your process can be cathartic in a challenging period like this.<\/p>\n

The Warm Up<\/strong>
\n\u2022 \u00a0Contact Clients <\/a>\u2013 Don\u2019t wait for your clients to call you. \u00a0Pick up the phone or click the mouse and start a Client conversation<\/a>. Want to make them feel better? \u00a0Ask the right questions<\/a> and remember you\u2019ve got two ears and one mouth for a reason. Don\u2019t be surprised if clients tell you \u201cI\u2019m glad you called, I\u2019ve been meaning to call you about\u2026[fill in the blank]\u201d<\/p>\n

\u2022 Think Independently: Often the best time to add equities to your portfolio is when you feel the worst\u2026 think March 2009. \u00a0Use the opportunity of this conversation to remind yourself and clients that smart financial decisions take emotions into account but aren\u2019t based on how you feel.<\/a><\/p>\n

The Main Act<\/strong>
\n\u2022 Work your process: You have process precisely for times like these. Work through it with your clients. Remind them that you have a system which helps avoid emotional mistakes and oversights. At Spruce Hill Capital, LLC<\/a> our tactical investing process is based on a combination of fundamental and technical analysis to help us determine when to adjust our risk exposure. Our clients feel comfortable knowing that our first order of business is always protection of principal. Walking clients through this process reinforces our value to them and helps them understand how they\u2019re doing.<\/p>\n

The Encore<\/strong>
\n\u2022 Extend your reach: Once you\u2019ve taken care of clients, share your point of view with centers of influence and prospects. You don\u2019t need an advanced social media strategy to do it. Start with the basics: Send Handwritten Notes<\/a> because you can\u2019t beat the personal touch; Expand the list of people who receive your regular client communications like a Monthly Email Commentary<\/a> to more people; And even if you think you\u2019ve got a face for radio, make Public Appearances<\/a> whether it\u2019s cable TV, local radio or your neighborhood paper. Find an outlet. Sharing your views publicly reinforces them for your clients and will help you find new clients simultaneously.<\/p>\n

Following these simple steps will get you happier, calmer clients right away. Over time however, engaging your clients, prospects and COI\u2019s by leveraging your advisory process will accelerate the growth of your business.<\/p>\n

Be patient, take a balanced approach.<\/p>\n

Thanks again to Vincent Esposito for submitting this guest post. If you’d like to write for The Scalable Advisor, please read over the guidelines for submissions<\/a>\u00a0and send us your pitch! We’d love to hear it.<\/em><\/p>\n

Enter your email address in the box below!
\n Delivered by FeedBurner<\/a><\/form>\n","protected":false},"excerpt":{"rendered":"

The following is a guest post from\u00a0Vince Esposito and Peter J Nagle who populate\u00a0Spruce Hill Capital, LLC, Guilford, CT. They\u00a0partner to give timely and sensible advice to people who have money, and would like it to procreate.       The January 2012 cover of Barron\u2019s said what we were all thinking as the new…<\/p>\n","protected":false},"author":2,"featured_media":6164,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[23,28],"tags":[],"class_list":["post-6162","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-by-advisors","category-communicating-with-clients"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/posts\/6162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/comments?post=6162"}],"version-history":[{"count":0,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/posts\/6162\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/media\/6164"}],"wp:attachment":[{"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/media?parent=6162"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/categories?post=6162"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.blueleaf.com\/wp-json\/wp\/v2\/tags?post=6162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}